Refund policy
**Last Updated: October 3, 2026**
At **ArtZone**, we specialize in digital products such as digital artwork, sketches, illustrations, wallpapers, printable designs, digital images and other downloadable creative files.
Because our products are delivered digitally and can be accessed, downloaded, copied or stored electronically, **all digital products sold on ArtZone are non-refundable and non-returnable after a successful purchase, delivery or download.**
Please read this Refund Policy carefully before purchasing any product from our website.
1. All Digital Products Are Non-Refundable
All digital products purchased from ArtZone are considered **final sale**.
Once your payment has been successfully completed and the digital product has been delivered or made available for download, the order cannot normally be cancelled, returned or refunded.
Since there is no physical product that can be returned, digital products cannot be treated in the same way as physical goods.
2. Please Check Product Details Before Purchase
Before purchasing any digital product, customers are responsible for carefully reviewing the information available on the product page.
Please check:
* Product preview images
* Product description
* File format
* File size
* Image resolution
* Number of files included
* Intended use
* Personal or commercial-use information, if mentioned
By completing the purchase, you confirm that you have reviewed the available product information and understand what you are purchasing.
3. Change of Mind
Refunds will not normally be provided if you change your mind after purchasing a digital product.
Examples include:
* You no longer want the artwork.
* You purchased the product by mistake.
* You expected a different design.
* You no longer need the file.
* You downloaded the file but did not use it.
* You purchased a similar product elsewhere.
* You did not read the product description before purchasing.
For these situations, the purchase remains **non-refundable**.
4. Accidental Purchase
Customers should carefully check their cart and product details before completing payment.
If you accidentally purchase the wrong digital product, please contact ArtZone as soon as possible. However, if the product has already been delivered or downloaded, the purchase will generally remain non-refundable.
5. Digital File Delivery
After successful payment, the purchased digital product may be delivered to the customer's provided email address or through the digital download system used by ArtZone.
Customers are responsible for providing a correct and accessible email address.
Please check your:
* Inbox
* Spam folder
* Junk folder
* Promotions folder
if the download email is not immediately visible.
6. Download Problems
A download problem does not automatically qualify for a refund.
If you have successfully purchased a product but are unable to download or access the file due to a technical issue, please contact ArtZone.
We will make reasonable efforts to resolve the issue and provide access to the purchased file.
Where possible, we may resend the download link or provide another method of accessing the purchased product.
7. Incorrect or Corrupted File
Although digital products are carefully prepared before being listed, technical problems may occasionally occur.
If you receive:
* An incorrect file
* A corrupted file
* A file that is technically unusable due to an issue on our side
please contact us with your order details and relevant information.
We may provide a corrected or replacement digital file.
A replacement file will normally be provided before considering any other resolution.
8. Duplicate Payment
If you believe that you have been charged more than once for the same order because of a payment or technical error, please contact ArtZone with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded through the applicable payment method.
9. Payment Failure
If your payment fails and your account is nevertheless temporarily debited, the amount may be reversed or refunded according to the payment provider or bank's processing system.
For payment-related issues, customers may need to provide transaction details so that the payment can be verified.
10. Refund Exceptions
ArtZone generally follows a strict **No Refund / No Return** policy for digital products.
However, where required by applicable law, or in exceptional circumstances involving a verified technical or payment issue caused by our side, an appropriate resolution may be provided.
Any such request will be reviewed individually.
11. Downloading the Product
Once a digital file has been successfully delivered or downloaded, the order will generally be considered completed.
Customers should keep their purchased files safely stored after downloading them.
ArtZone is not responsible for loss of a customer's downloaded file due to:
* Device failure
* Accidental deletion
* Lost email access
* Storage failure
* Virus or malware
* Customer's failure to maintain a backup
Where technically possible, ArtZone may assist with access to previously purchased files, but this is not guaranteed indefinitely.
12. Copyright and Unauthorized Sharing
Purchasing a digital product does not transfer copyright ownership to the customer unless explicitly stated.
Customers must not:
* Resell the original digital file
* Share the file publicly
* Upload the file to file-sharing websites
* Distribute the file through social media
* Claim the artwork as their own
* Create competing digital products for resale using the purchased file
Unauthorized distribution does not qualify for a refund.
13. Promotional Discounts and Offers
Products purchased during promotional campaigns, discounts or special offers remain subject to this Refund Policy.
A discounted price does not create an automatic right to a refund.
14. Contact Before Purchase
If you have any questions about a digital product, including its format, resolution, usage rights or other details, we recommend contacting ArtZone **before completing your purchase**.
Our team can provide clarification where possible.
15. Refund Request Procedure
If you believe your situation qualifies for an exception under this policy, contact ArtZone with:
* Order number
* Customer name
* Email address used for purchase
* Payment transaction details, if relevant
* Description of the issue
* Screenshot or other supporting information, if applicable
Requests without sufficient order information may take longer to verify.
16. Refund Processing
If a refund is approved in an exceptional situation, it will generally be processed through the original payment method or applicable payment provider.
The time required for the amount to appear in your account may depend on your bank, card issuer or payment service provider.
ArtZone does not control the processing time of third-party banks or payment providers.
17. Policy Updates
ArtZone may update this Refund Policy from time to time to reflect changes in our products, services, website, business practices or applicable requirements.
The latest version published on this page will apply to future purchases.
18. Customer Agreement
By purchasing a digital product from ArtZone, you acknowledge that:
* You are purchasing a digital product.
* No physical product will be shipped unless specifically stated.
* You have reviewed the product information before purchase.
* Digital products are generally **non-refundable and non-returnable**.
* You understand that delivery or download of the digital file generally completes the sale.
* You agree to the terms of this Refund Policy.
Final Statement
**ARTZONE DIGITAL PRODUCTS ARE NON-REFUNDABLE AND NON-RETURNABLE AFTER SUCCESSFUL PURCHASE, DELIVERY OR DOWNLOAD, EXCEPT WHERE A VERIFIED TECHNICAL, PAYMENT OR OTHER LEGALLY REQUIRED EXCEPTION APPLIES.**
For any questions regarding this policy or a specific order, please contact **ArtZone** through the contact information provided on our website.
**ArtZone**
**Digital Art & Downloadable Products**
**India**